Tuesday, April 24, 2007 Host(s): Lynne Ford

A key ingredient for resolving conflict is listening. Getting people, especially difficult people, to actually hear what you're saying is tricky, but possible. Dr. Mitchell Kruse explains how on today's WisdomWorks Mid-Morning that explores the key characteristics of four types of difficult people and the techniques for leading them wisely through listening.
Tags: conflict, listening, relationshipsCategories: n/a
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