"The Five Languages of Apology"

Thursday, August 29, 2013 Host(s): Lynne Ford
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Real life involves real people who make real mistakes. Sometimes saying “I’m sorry” just isn’t enough. The good news is that you can learn the art of apology. In today’s encore Mid-Morning, clinical psychologist and author Jennifer Thomas explains the challenges in apologizing, and unpacks The Five Languages of Apology (Northfield, ISBN# 978-1-881273-79-0) that, when spoken, position a person to truly hear and accept your mea culpa.
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