Getting Complainers to Listen

Monday, June 18, 2007 Host(s): Lynne Ford

Dr. Mitchell Kruse continues his series on leading difficult people through listening, this time focusing on the complainer. What's behind the complainer's whining? Mitchell reveals the complainer's problem and the four key actions that move the complainer from "Waa!" to "What?" on today's WisdomWorks Mid-Morning.
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